Privacy Policy
At Conquestador Casino, protecting our players' personal information is a top priority. We follow strict procedures to ensure your data is handled with care and in accordance with applicable laws and regulations governing online gaming.
Information We Collect
When you open an account or use our services, we collect the personal details you provide directly. This typically includes your full name, date of birth, residential address, email address, telephone number, and government-issued identification documents required for verification and regulatory compliance.
We also gather financial information necessary to process deposits, withdrawals, and gaming transactions. In addition, technical data is collected automatically as you browse our website, such as your IP address, browser type and version, device identifiers, pages visited, and general usage patterns.
How We Use Your Information
Your personal information is used to create and manage your player account, verify your identity, process financial transactions, and deliver the gaming services you request. It also helps us provide effective customer support, maintain accurate records, and comply with legal and licensing obligations.
Where you have given consent, we may use your contact details to inform you about new games, promotions, and other offers that may interest you. We further analyse usage data to improve our platform, customise your experience, and detect and prevent fraudulent or suspicious activity.
Sharing and Disclosure
We do not sell your personal information to third parties. We may share it with carefully selected service providers who assist in operating our business, including payment processors, identity verification partners, hosting providers, and professional advisers. These parties are bound by contractual obligations to keep your data secure and use it only for the purposes we authorise.
Information may also be disclosed when required by law, court order, or regulatory authority, particularly in connection with anti-money laundering, responsible gaming, or other legal requirements applicable to licensed online gaming operators.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enable core functionality, remember your preferences, analyse traffic, and enhance your overall experience. These may include strictly necessary cookies that cannot be disabled, as well as performance and functionality cookies that help us understand how our site is used.
You can manage your cookie preferences through your browser settings at any time. Please note that restricting certain cookies may affect the performance and features available to you while playing on our platform.
Data Security
We implement appropriate technical and organisational measures to protect the personal information we hold against unauthorised access, accidental loss, misuse, or alteration. These measures include encryption of sensitive data, access controls, and regular review of our security practices.
While we strive to maintain the highest standards of protection, no online system can guarantee complete security. We encourage you to keep your account credentials confidential and to use strong, unique passwords.
Your Rights and Choices
You have the right to access the personal information we hold about you, request corrections if it is inaccurate, and, in certain circumstances, ask for its deletion or restriction of processing. You may also withdraw consent for marketing communications at any time by adjusting your account settings or contacting our support team.
To exercise these rights or to inquire about our data practices, simply reach out to our customer service department. We will respond to your request in accordance with applicable legal timeframes.
Changes to This Privacy Policy
We may update this policy from time to time to reflect changes in our services, legal requirements, or operational practices. The revised version will be posted on this page with an updated effective date. We recommend that you review this policy periodically so you remain informed about how we protect your information.
Continued use of our website and services after any changes have been posted constitutes your acceptance of the updated practices.
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact our support team through the live chat or email options available on our website.